Bitcoin To You Exchange Faces Scrutiny as Customer Withdrawals Stall
Bitcoin To You, once a prominent cryptocurrency exchange in Brazil, is under fire as customers report difficulties withdrawing funds. Panic is spreading among users who are struggling to access their accounts.
Recent complaints on Reclame Aqui, a Brazilian consumer complaint website, indicate that the exchange no longer provides functional customer support channels. This is a stark contrast to 2022 when Bitcoin To You was highly rated on the platform.
Reclame Aqui now advises against using the platform, citing a surge in unresolved issues and inadequate support. Bitcoin To You is also known as B2U or Bitcoin2You.
Company’s Registration Status and Website Activity Raise Questions
Founded by brothers André Horta and Thiago Horta, the exchange, registered under the name “VIVAR TECNOLOGIA DA INFORMACAO LTDA” with CNPJ 12.454.181/0001-05, had its registration with the Brazilian Federal Revenue Service (Receita Federal) deactivated on December 29, 2022. This means the company is no longer officially recognized in Brazil.
The reason for the deactivation is listed as “Extinction By Voluntary Liquidation Closure.” This occurs when a company voluntarily decides to cease operations through a process of dissolution and liquidation.
Despite the registration status, the exchange’s official website remains active. However, the option to create new accounts is disabled, suggesting that the platform has halted new registrations.
Further investigation reveals that the website domain was set to expire on July 4, 2025, but was renewed the day before. This indicates that the owners are maintaining the domain despite the lack of registration and the operational issues.
Customer Complaints Highlight Withdrawal Problems and Lack of Support
One recent complaint on Reclame Aqui comes from an investor in São Paulo who purchased Bitcoin through the exchange. The investor claims to have left a portion of the cryptocurrency in custody on the platform and is now unable to retrieve it.
With no available support via WhatsApp or phone, the investor turned to the public complaint platform. “I sent two emails, and the standard responses are that they are having problems and cannot assist me and cannot make the resource available [sic]. They have appropriated my financial resource,” the investor stated in a complaint filed on July 14, 2025.
In a response on July 15, the exchange stated that its official email is still available but that high demand is causing delays in responses. The company urged investors with pending withdrawals to remain calm and refrain from depositing further funds.
The customer responded to the company’s message within 20 minutes, stating that they expect the withdrawal to be processed as soon as possible and can no longer wait for a solution.
Attempts to contact the company’s representatives were unsuccessful. The opportunity remains open for them to address customer complaints and provide updates on the business’s status.
Legal Action and Past Issues Add to Concerns
In March 2025, a customer who had been investing with the company since 2011 filed a lawsuit and obtained an emergency injunction to freeze the assets of the company and its partners. This case highlights the severity of the situation, as investors have reportedly been without support since 2024.
André Horta, a co-founder who previously authored a book on cryptocurrency, has not addressed the concerns of investors.
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